TaixlEmszero.com is committed to customer satisfaction.Below you’ll find all the details about our returns policies.
1.Return and Refund Policy
Our team operates 7 days a week to address all concerns with professionalism and clarity.
To initiate a return under the change of mind option, please utilize our RETURNS CENTER. For assistance with a warranty issue, first submit the details via email to TaixlEMSzero Support.
2.15-Day Change of Mind Return Option
Should you decide within 15 calendar days (of the order date) that you no longer wish to keep the machine ordered and received, you are entitled to ship the package back to us for an exchange or a refund, subject to the conditions detailed below.
Upon approved return, the buyer will be eligible for:
An exchange (of equal value to the original order) or
A refund (minus shipping & handling charges)
Eligibility Criteria for Change of Mind Returns:
All of the following criteria must be strictly adhered to for the return to be approved:
The package/machine must be returned; retaining the equipment while requesting a refund is not permitted.
The returned package must be unopened, with the machine inside being completely new and unused.
Machines for which TaixlEMSzero School training has been completed are non-returnable and non-refundable.
Machines for which logo customization has been ordered and added are non-returnable and non-refundable.
Consumables, including, but not limited to, gels, liquids, and cartridges, are non-returnable and non-refundable.
The machine must not be damaged (Please refer to the Warranty policy for cases of damage).
The return must be initiated by the buyer within 30 days of the delivery date.
Return shipping arrangements and associated expenses are the sole responsibility of the buyer.
PayPal transaction fees are non-refundable, and customs fees for international orders will be deducted from the refund.
3.Order Cancellations
We maintain a fast turnaround time to ensure rapid delivery. As a general rule, orders cannot be canceled if more than one hour has passed since placement.
For returns not associated with product quality issues, a processing fee ranging from 4.7% to 11% of the refund amount will be applied. This fee does not include shipping costs and is levied to cover the administrative and financial expenses incurred during the refund transaction process. This is particularly pertinent for high-value orders, which generally entail greater handling and transactional overheads. Additionally, for non-quality related returns, the customer shall bear all associated shipping costs.
Original shipping & handling costs and inspection costs are non-refundable. Therefore, a 20% return fee will be assessed and charged to cover such costs. This 20% return fee must be paid by the buyer via bank wire transfer prior to receiving return instructions. Bank wire transfer instructions will be provided upon return approval.
4. Contact Information
The return must be **approved by customer support**. Under no circumstances should the package be sent back to the address printed on the original package, as our new machine warehouses do not process returns. Unauthorized returns will be sent back to the buyer at the buyer's expense.
For any inquiries concerning Returns, Refunds, or Cancellations, please contact us at: support@TaixlEMSzero.com.
